Service Canada launches new dashboard for My Service Canada Account

Parliament Hill in Ottawa. Photo: Vladone/Getty Images/Canva

Service Canada has announced the launch of a new dashboard for the My Service Canada Account (MSCA), aiming to streamline access to various government services for over 5.6 million users. The MSCA, a secure online portal, is widely used by Canadians to access information and services related to Employment Insurance (EI), Canada Pension Plan (CPP), Old Age Security (OAS), Social Insurance Number (SIN), and more.

The new dashboard design offers users a comprehensive view of all their benefits and services on a single page, enhancing the user experience by reducing the need to navigate through multiple pages. This beta version of the dashboard is now available, with users invited to opt-in, try the new features, and provide feedback. This feedback will be crucial for future updates, with plans to officially implement the new dashboard in summer 2024.

Minister of Citizens’ Services, Terry Beech, emphasized the importance of this upgrade: “I encourage Canadians to try the new My Service Canada Account dashboard, which has simpler access to payments, benefits, and services. We are constantly working to improve government services through secure and convenient digital options. The latest updates to MSCA are a key step in creating a fully personalized digital experience that really meets the day-to-day needs of Canadians.”

Quick facts about MSCA reveal its significance: as of the end of October 2023, there were 5,684,480 active MSCA accounts. Interestingly, internal data from 2020 indicated that over 40% of all calls to Service Canada call centres were for simple requests that could be completed online. These included eligibility inquiries (8.8%), help with applications (9.3%), status inquiries (11.3%), and payment inquiries (14.2%).

Service Canada’s continuous efforts to improve the MSCA experience reflect a commitment to providing Canadians with more accessible, efficient, and user-friendly digital government services.

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