Home Workplace Legislation/Press Releases Minister O’Regan releases the What We Heard Report on Developing Greater Labour Protections for Gig Workers

Minister O’Regan releases the What We Heard Report on Developing Greater Labour Protections for Gig Workers

by Government of Canada
By Employment and Social Development Canada

Every day, more and more Canadian workers are taking on gig work—casual work arrangements involving specific and often one-off tasks, frequently through digital platforms.

While gig work can offer some benefits, such as flexible work arrangements, these kinds of work relationships can also often deprive workers of their labour rights and the basic job protections that everyone deserves. Labour standards must continue to evolve to ensure safe and fair working conditions for all workers, regardless of their work status, and the Government of Canada is committed to updating the Canada Labour Code to better protect gig workers.

Today, Minister of Labour Seamus O’Regan Jr. released the What We Heard Report on Developing Greater Labour Protections for Gig Workers, which summarizes feedback from consultations to better understand gig workers’ experiences in federally regulated sectors, including those working on digital platforms. Examples of gig workers in federally regulated industries include some self-employed truck drivers, couriers, network technicians, freelancers, artists and cultural workers.

The Government heard from a variety of Canadians and stakeholders, including employers, employer representatives, unions, worker groups, Indigenous partners, advocacy organizations and experts. The report highlights four key themes:

  • recognizing challenges and opportunities of gig work;
  • improving access to labour protections for gig workers;
  • ensuring more transparency and fairness in the gig economy; and
  • improving information quality for better policy-making.

Those who participated had a broad range of views, and their varied feedback and experiences reflect the complex nature of gig work. The Government will carefully consider the results of the consultations as it plans to move forward with improvements to labour protections for gig workers. 

The Government is also working to better protect federally regulated workers by strengthening employee misclassification provisions. On January 1, 2021, legislative amendments came into force that prohibit employers from incorrectly classifying workers as independent contractors when they are in fact employees, and denying them rights, protections and entitlements under the Code. Starting in 2023–24, the 2022 Fall Economic Statement proposed $26.3 million, over five years, to support the Government in enforcing non-compliance measures in the federally regulated road transportation industry through orders, administrative monetary penalties and prosecutions.


“The nature of work is changing, so Canada’s Labour Code has to change too. Gig workers are workers. They deserve protection.”

–Minister of Labour, Seamus O’Regan Jr.

Quick Facts

  • There are approximately 18,500 employers in federally regulated industries, including federal Crown corporations that together employ 955,000 people (about 6% of all employees in Canada), the vast majority (87%) of whom work in medium-sized to large firms (that is, companies with 100 or more employees).
  • It is estimated that roughly 41,000 gig workers currently operate in federally regulated industries.
  • The Minister of Labour has a mandate commitment to develop greater labour protections for gig workers, including those who work through digital platforms.
  • Between 2020 to 2022, the Government consulted with stakeholders to better understand the experiences and situations of gig workers, including those who work through digital platforms, which included:
    • interviews with over 30 experts on a variety of topics related to gig workers, including people who work through digital platforms;
    • feedback from an online public consultation;
    • virtual roundtable discussions with employers, employer organizations, unions, labour organizations, think tanks and advocacy groups; and
    • targeted group meetings.
  • The Government of Canada also consulted Canadians over two years on how to build a modern Employment Insurance program that better meets the needs of workers and employers. Coverage for self-employed and gig workers was discussed in both Phase 1 and Phase 2 of the consultations.

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